Support and Contact
We will be pleased to advise you personally to all topics regarding our product range and furthermore. Give us a call at +49 2582 6699-0 or write us a message.To contact form
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
These data cannot be assigned to specific persons. These data will not be combined with data from other sources. We reserve the right to examine these data retrospectively if we have specific cause to suspect illegal activity.
Use of our website is usually possible without providing personal data. If personal data (for example, name, address or email addresses) is collected on our website, this is always done on a voluntary basis, to the extent possible. This data will not be forwarded to third parties without your consent.
We expressly state that data transmission on the Internet (e.g. when communicating via email) can have security gaps. Seamless protection of data from access by third parties is not possible.
If you are making an enquiry via our contact form, the information you enter in the form including your contact details will be stored by us for the purposes of processing the enquiry and answering any further questions in connection with the initial enquiry. We do not pass on this data without your consent. You can at any time request to have your personal data deleted.
For security reasons and to protect the transmission of confidential content such as requests that you send to us as site operators, our website uses SSL encryption (Secure Socket Layer).
On our website, you can find a contact form which can be used for electronic contact. If a user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and stored. This data includes:
At the time the message is sent, the following data is stored:
Alternatively, it is possible to contact us via the email address provided. In this case, the user's personal data transmitted by email will be stored.
In this regard, there is no disclosure of data to third parties. The data are used solely for processing the conversation.
The legal basis for processing data, provided that the user has given their consent to this effect, is Article 6 (1) (a) of the GDPR.
The legal basis for processing data in the course of sending an email is Article 6 (1) (f) of the GDPR. If the aim of the email contact is the conclusion of a contractual relationship, then Article 6 (1) (b) of the GDPR also applies to the data processing.
The processing of personal data from the input form is used solely for us to handle the contact request. If the user makes contact by email, there is also a required legitimate interest in data processing.
The other personal data processed during the sending process is used to prevent misuse of the contact form, and to ensure the security of our IT systems.
The data shall be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the contact form's input mask and the data sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when the circumstances indicate that the situation concerned has been conclusively clarified.
The additional personal data collected during the sending process will be deleted at the latest after a period of seven days.
The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.
The consent can be revoked with future effect at any time without stating the reasons.
All personal data stored in the course of contacting us will be deleted in this case.
Most cookies we use are "session cookies" which are automatically deleted after your visit. Other cookies remain saved on your end device until you delete them. These cookies allow us to recognise your browser at your next visit.
You can configure your browser so as to be informed about the storage of cookies and only accept cookies on a case-by-case basis, exclude cookies in certain cases or completely exclude all cookies, or activate the automatic deletion of cookies when the browser is closed. The deactivation of cookies may restrict the functionality of this website.
Some of our Internet pages may contain links to external websites. We assume no responsibility for the adherence of these websites to data protection laws or for the contents of these websites. We suggest that you read the data protection provisions of each site you visit carefully.
This website uses functions of the web analysis service Google Analytics. This is a service provided by Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses "cookies". These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is transmitted to a Google server in the USA and stored there.
You can prevent the storage of cookies by adjusting the settings of your browser software accordingly; however please note that in this case you may not be able to use the full functionality of this website. You can also prevent collection of the data created by the cookie and related to your use of the website (incl. your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits to this site: Disable Google Analytics
At any time, you have the right to obtain free information about personal data stored about you, its origin and receiver, the reason for data processing, and the right to correction, blocking or deletion of such data. If you have questions regarding personal data, you may contact us in at any time at the address listed under "Legal Notice".
We hereby object to promotional usage of our disclosed contact data published under "Legal Notice" and the unsolicited sending of advertising and information material. As the website provider, we expressly reserve the right to take legal action against unsolicited mailing, e.g. emailing of spam.
XI. Data protection officer – Contact
For questions regarding the collection, processing or use of personal data, the disclosure, correction, blocking or deletion of data, please contact: